Ernest Eugene Mallett

Elsevier

• Defined and drove the long-term technical vision and architectural strategy across multiple product teams, ensuring alignment with business objectives.
• Architected a new, highly scalable system on AWS using Terraform, which improved system performance and cut infrastructure costs by 15%.
• Played an integral role in planning and leading the complete migration of on-premises infrastructure to the AWS cloud, successfully achieving 100% uptime during the process.
• Championed modern DevOps practices by standardizing CI/CD pipelines in GitHub Actions, reducing average deployment time from over 60 minutes to 35 minutes.
• Pioneered the integration of AI-assisted development tools into the engineering workflow, enhancing developer productivity in test creation, documentation, and code optimization.
• Conducted a comprehensive security audit across all codebases, implementing automated secret and vulnerability detection that identified and remediated numerous exposed credentials.
• As part of a cross-functional cost-savings team, contributed to measures that reduced annual operational costs by $1.3M.
• Served as a technical authority and mentor for senior engineers, fostering a culture of technical excellence, innovation, and continuous improvement.

ComputaCenter US

• Provided technical leadership and mentorship to the development team, establishing best practices for software quality and guiding successful project delivery.
• Acted as the primary technical liaison between customers, solutions architects, and engineering teams to translate complex business requirements into actionable technical specifications.
• Built and maintained operational tools, microservices, and automation scripts, actively troubleshooting and resolving issues in testing and production to ensure system integrity.
• Navigated complex customer ecosystems to install and configure custom applications, resolving cross-platform compatibility issues and adhering to diverse security postures.

Pivot Technology Solutions (Acquired by Computacenter)

• Architected and developed custom products and integrations for full-service contact center solutions, leveraging C#, .NET Core, Cisco (UCCX/UCCE), and Twilio.
• Engineered and deployed highly-available, redundant services on cloud platforms, including AWS and Azure.
• Implemented robust security mechanisms to protect sensitive information, ensuring strict compliance with standards like PCI-DSS and ISO 27001.
• Authored comprehensive technical documentation for products and solutions to improve maintainability and minimize end-user confusion.

LocalMed

• Engineered and maintained a variety of components including Windows services, microservices, and internal NuGet packages.
• Performed production support by debugging and resolving issues in live software systems to ensure operational stability within a complex, security-focused medical environment.
• Ensured all developed software strictly complied with corporate and government policies for security and privacy.

The SSI Group, Inc.

• Contributed to the strategic migration of legacy products to a modern, cloud-based SaaS model.
• Developed software in a highly regulated healthcare environment, ensuring strict compliance with HIPAA and HITRUST.
• Developed and maintained full-stack applications across the entire SDLC, utilizing C#, .NET, TypeScript, LESS/CSS, and FoxPro.

Provalus

• Provided technical leadership and mentorship to a new development team, establishing best practices for software quality and guiding project delivery.
• Collaborated with business analysts and software architects to plan, design, develop, and test web and desktop-based business applications.
• Played a key role in the migration of legacy applications to current technologies, including refining and tuning integrations between systems.

Software Development Instructor (Jul 2017 → Sep 2017)

• Provided technical leadership, coaching, and mentorship to new developers beginning their careers in software development.
• Designed, tailored, and structured comprehensive lesson plans to provide high-quality, practical knowledge to students.
• Delivered hands-on instruction and support, ensuring all students understood the material from both a theoretical and practical standpoint.
• Remained on-call 24/7 to provide continuous guidance and assist students with complex development issues.